Submit a Complaint

The Town of Midland's Municipal Complaint Policy provides a standard procedure for the Town to efficiently manage and resolve formal complaints related to concerns with Town services, programs, administrative or operational procedures. Results of a complaint review can create opportunities to improve or refine programs, optimize and enhance service delivery and foster ongoing customer service excellence. 

A complaint must be distinct from the following:

• Requests for service
• Internal employee complaints
• Enquiries, feedback or compliments
• Requests for accommodation
• Issues addressed by legislation, by-laws, policies or procedures
• A decision of Town Council or a Committee of Council
• Complaints about service providers contracted by the Town.
• Matters that are handled by tribunals, courts of law, boards, etc.

Please continue only if your concern is distinct from an item in the above list. Otherwise, please contact the Town for assistance with your concern.